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Finding the right product
How do I shop online?
How do I find the product I am looking for?
Are items in my shopping bag reserved for me?
How do I find my size?
How do I add items to my shopping bag?
See all 9 articles
Making a payment
How do I pay online?
How do I find an item online?
Is it safe to buy online?
What is 3D secure?
Can I pay with my smartshopper points?
See all 11 articles
How do I register an account?
How do I log into my account?
I forgot my password/ I would like to change my password. What do I do?
I didn't receive my full order
My order is damaged/faulty
Can I change/cancel my order after it has been placed ?
I missed my delivery, can I reschedule delivery?
Delayed/ Late Delivery
See all 6 articles
Delivery & Tracking of Order
How long will delivery take?
How much do I pay for delivery?
What is your delivery policy?
What are my delivery options?
How do I track my delivery?
See all 12 articles
My payment failed. Why would my payment have failed ?
What happens if my payment fails?
What happens if it says that payment has failed but payment has been deducted from my bank account?
Returns & Refunds
What is the cooling off period for online purchases?
What is the process to return a product?
What are the minimum conditions that must be met in order for a refund to be considered ?
Can I exchange my product for a bigger size/ different product of the same price?
Which stores can I return my online purchases?
See all 7 articles
How long does a refund take ?
What information needs to be provided in store for a refund to be processed?
Can I browse as a guest?
What is the difference between picknpay.co.za and picknpayclothing.co.za?
Help I need more assistance with Online Shopping
Where can I find your terms & conditions?
What is single sign on?
Are promotions valid after the delivery date
Are promotions in store applicable online