Help Desk

Finding the right product 9

• How do I shop online?
• How do I find the product I am looking for?
• Are items in my shopping bag reserved for me?
• How do I find my size?
• How do I add items to my shopping bag?

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Making a payment 11

• How do I pay online?
• How do I find an item online?
• Is it safe to buy online?
• What is 3D secure?
• Can I pay with my smartshopper points?

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Online Account 3

• How do I register an account?
• How do I log into my account?
• I forgot my password/ I would like to change my password. What do I do?

Delivery Issues 6

• I didn't receive my full order
• My order is damaged/faulty
• Can I change/cancel my order after it has been placed ?
• I missed my delivery, can I reschedule delivery?
• Delayed/ Late Delivery

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Delivery & Tracking of Order 12

• How long will delivery take?
• How much do I pay for delivery?
• What is your delivery policy?
• What are my delivery options?
• How do I track my delivery?

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Payment Issues 3

• My payment failed. Why would my payment have failed ?
• What happens if my payment fails?
• What happens if it says that payment has failed but payment has been deducted from my bank account?

Returns 7

• What is the cooling off period for online purchases?
• What is the process to return a product?
• What are the minimum conditions that must be met in order for a refund to be considered ?
• Can I exchange my product for a bigger size/ different product of the same price?
• Which stores can I return my online purchases?

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Refunds 2

• How long does a refund take ?
• What information needs to be provided in store for a refund to be processed?

FAQ's 5

• Can I browse as a guest?
• What is the difference between picknpay.co.za and picknpayclothing.co.za?
• Help I need more assistance with Online Shopping
• Where can I find your terms & conditions?
• What is single sign on?

Promotions 2

• Are promotions valid after the delivery date
• Are promotions in store applicable online