Delivery Issues

I didn't receive my full order
Please note that if you order different products as different transactions, these count as separate orders. This means that your items won’t necessarily be...
Wed, 27 May, 2020 at 10:51 PM
My order is damaged/faulty
It’s always a good idea to inspect your order before the courier leaves. This would mean that the courier can return it to the warehouse immediately, and is...
Wed, 27 May, 2020 at 10:20 PM
Can I change/cancel my order after it has been placed ?
No. Once an order has been placed & paid for, it cannot be cancelled. Please log a return on-site and a refund will be issued in-store.
Wed, 27 May, 2020 at 9:54 PM
I missed my delivery, can I reschedule delivery?
Delivery will be reattempted for the next business working day. Outlying areas will be redelivered when we are next in the area
Wed, 27 May, 2020 at 10:14 PM
Delayed/ Late Delivery
If your order has not been after 7 working days, please contact our Clothing Customer Care Team, here, and we will gladly assist.
Wed, 27 May, 2020 at 10:15 PM
Incorrect Order Delivered
Please complete the form on our customer care portal (Hyperlink) and provide with a copy of your waybill & picture of the incorrect product/s you have r...
Wed, 27 May, 2020 at 10:16 PM