What is the cooling off period for online purchases?
A customer has a general right to return good (a ‘cooling off period’) within 10(ten) business days after delivery, without penalty, should the product be u...
Wed, 27 May, 2020 at 10:28 PM
What is the process to return a product?
Please present a copy of your invoice, along with the products you wish to return, to the closest Pick n Pay Clothing store, Super and Hyper. 
Thu, 18 Jun, 2020 at 4:59 PM
What are the minimum conditions that must be met in order for a refund to be considered ?
Goods may only be returned, 30 Days from the date of the invoice : In its original packaging; and In its original condition
Wed, 27 May, 2020 at 10:34 PM
Can I exchange my product for a bigger size/ different product of the same price?
No. The item cannot be exchanged online for another item.
Wed, 27 May, 2020 at 10:35 PM
Which stores can I return my online purchases?
Your closest stand-alone Clothing store. Please use our store locator here.
Wed, 27 May, 2020 at 10:41 PM
What is your Returns policy?
Wed, 27 May, 2020 at 10:42 PM
Can Sale items be returned?
Yes the same return conditions apply
Wed, 27 May, 2020 at 10:42 PM